How To Recover

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Pre not booting? webOS Doctor How-To

Fortunately, Palm has created a tool called webOS Doctor intended for users to easily restore their devices in the event that they do not want to boot for one reason or another.

Download webOS Doctor here: http://www.palm.com/us/support/downloads/pre/recoverytool/index.html

After the download is complete, launch webOS Doctor:

1. Select you language 2. Accept the license agreement 3. Connect your Pre to you PC via USB and select "Next" when it becomes available After completion the device will reboot and present you with the activation set-up.

If you find that your PC is not recognizing your Pre for some reason and connect complete step 3 above, try the following steps:

1. Disconnect the USB cable 2. Remove the battery 3. Hold the Up button on the volume rocker 4. While holding the Up button, reconnect the USB cable 5. Re-insert the battery. 6. Retry step 3 from above

  • The above four steps will put the Pre into bootloader recovery mode and should allow the PC to recognize your device and proceed with the restore.
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